Designed for Flow. Build for Revenue.

Most events create access.
We design experience

Built on 17 years of high-stakes execution.

  • Empty red theater seats in a dark auditorium.

    01

    VIP Experience & Revenue Strategy

    Designing VIP as a high-performing experience and revenue stream.

    - VIP tier structuring

    - Pricing & monetization

    - Package redesign

    - Revenue optimization

  • A large crowd watching a live performance at the Global Citizen Festival with a stage full of performers and a big circular digital screen overhead.

    02

    Guest Experience Design

    Engineering how VIPs move, feel, and experience every moment.

    - Arrival experience

    - Concierge systems

    - Guest journey mapping

    - Experience touchpoints

  • Empty red velvet rope barrier and stanchions on a dark carpeted ground, used for crowd control.

    03

    Flow and Infrastructure

    Building the operational backbone that makes everything work.

    - Guest flow & movement

    - Check-in systems

    - Access control

    - Spatial & floor plan optimization

  • Night view of the entrance to the New York Film Festival with a red carpet, golden stanchions, potted plants, and a poster for the film 'After the Huit' featuring images of actors and director, with a building illuminated by warm lighting above.

    04

    Execution & FOH Management

    Delivering seamless, high-pressure execution on-site.

    - FOH Leadership

    - VIP Concierge teams

    - Staffing & training

    - Real-time operations

  • Three VIP backstage access badges with black lanyards on a black surface.

    05

    VIP Experience & Revenue Audit

    For events that already exist.

    - Evaluate current structure

    - Identify gaps in flow, experience, revenue

    - Redesign using The Chantal Effect