Tribeca Festival — VIP Concierge & Revenue Optimization

Our Role
Building on the existing VIP framework, Stephanie Bishop expanded the program into a full VIP Concierge operation. Chantal Levoi now serves as the festival’s dedicated concierge team, supporting VIP passholders, founders, investors, celebrity talent, and C-suite executives.

Scope of work includes:

• VIP & Ticketing Strategy: Optimized seating flow and allocations, generating an additional $70,000 in ticket revenue through operational redesign.

• Concierge Program Redesign: Evolved the role from the original Orange Hat team into a fully branded VIP Concierge program (Maroon Hat) with expanded services and elevated guest experience standards.

• Front-of-House Operations: Recruited and staffed highly qualified teams, improving service quality while reducing staffing inefficiencies and budget strain.

• Guest Experience & Access: Managing arrivals, seating, and concierge support across premieres, red carpets, and high-demand events.

The Impact

• Generated new revenue through seating and flow optimization—without increasing marketing or ticket prices.

• Reduced operational costs through strategic staffing and training.

• Elevated Tribeca’s VIP experience into a unified, festival-wide concierge ecosystem.

• Established a repeatable operational model for high-volume premium guest management.

In Their Words

"Thank you. You have taken VIP Concierge to a new level and it’s greatly appreciated."
— Pete Torres, Former CFO, Tribeca Enterprises